Lawrence Dunbar escreveu: Frankydobo escreveu: Este Foden S21 Spaceship-cabbed camião era provavelmente um FG, mas ainda poderia ser um dos outros modelos. Você não quer dizer Sputnik em vez de Spaceship, o S21 tem este apelido antes de se tornar mais comumente conhecido como o táxi Mickey Mouse, devido à data de lançamento sendo em torno do mesmo tempo que o russo Sputnik lançamento de foguetes espaciais. Você está muito correto, FD, eles foram chamados de Sputnick, mas então, claro, Mickey Mouse se tornou o nome famoso para o S21, que eu acho que foi a melhor escolha, Atenciosamente Larry. Na verdade, senhores, vocês dois estão errados: - A História de Foden, Pat Kennett, publicada em 1978, página 153. S21 SPACESHIP e S21 SPUTNIK. FODEN TRUCKS IN CAMERA, E. L.Cornwell, publicado em 1981, página 50. S21 SPACESHIP e S21 SPUTNIK. FODEN VEÍCULOS ESPECIAIS, Wobbe Reitsma, publicado em 2012, página 206.S21 SPACESHIP e S21 SPUTNIK. Todos os três livros anteriores documentam ambos os nomes SPUTNIK e SPACESHIP para o Foden S21 Cab, nas respectivas páginas listadas acima. E os dois primeiros livros nem sequer mencionam o apelido quotMickey Mousequot não-elegante e derrogatório - que geralmente é usado para descrever a terceira taxa, rubbishy e coisas depreciativas em primeiro lugar O que é mais, do que eu reuni no site BIGLORRYBLOG, alguns Da Guarda Velha de Foden, que estavam mergulhados na construção tradicional de carros, em táxis de metal e madeira, olhavam para a nova cabine de nave espacial PRS S21 e começavam a chamá-la de um táxi de Mickey Mousequot. Eles pensavam que a sua construção GRP era barata e desagradável. Os nomes Foden S21 Sputnik e Spaceship também foram mencionados em várias revistas de veículos comerciais e camiões ao longo dos anos, a WIKIPEDIA também documenta estes nomes - eo nome Sabrina para os S39, S36, S34 e S24 Cabs (sem relação com o ERF Sabrina) - na história de Foden. Alguns entusiastas do caminhão usam o nome Sputnik, outros usam a nave espacial mesmo, enquanto outros entusiastas usam os nomes Sputnik Sputnik juntos. Ambos os nomes são muito apropriados para o flamboyant, belo e futurista Foden S21 Cab - futuristic Foi em 1958, no início da era espacial atual quando este táxi foi introduzido, e eles são as razões pelas quais discernir e perceptiva comercial veículo jornalistas batizado O Foden S21 Spacesnik Cab Sputnik com os nomes elegante e elegante Spacesnik e Sputnik Última edição por VALKYRIE on Seg Sep 03, 2012 1:41 pm, editado 3 vezes no total. Um mid-1930 Foden que masquerading como um naco do pão. Daren era uma marca de pão feito de farinha de trigo Daren proprietária semelhante à farinha Hovis original e pão feito a partir dele. (Hoje em dia a marca de pão Hovis abrange muitas variedades de pão). A farinha de Daren foi moída em Dartford e o negócio foi adquirido por Ranks quando Daren entrou no curandeiro em aproximadamente 1930. Após a formação de RHM a marca de Hovis mais popular foi promovida e Daren desvaneceu-se afastado. A fileiras 1930 Foden DG, a exibição traseira mostrando a carroçaria robusta montada para estes caminhões de moedores de farinha. Exquisite assinando-escrever publicidade Daren pão e alimentos Blue Cross animal, um negócio maciço, complementar para moagem de farinha, para Ranks. Anexos Foden clássico Oito-wheeler, bom para 20 anos service. Virgin Móvel Alguém recebeu uma carta de Virgin dizendo. Estávamos fazendo melhorias em nossa rede móvel, então você precisa trocar o seu SIM Perguntado por Norah de United Kingdom em 14 de dezembro de 2016 Não tenho certeza se esta é uma carta genuína, como o motivo que eu precisaria para trocar o meu SIM. Responder Quanto é tarifa essencial por mês. 1g um mês Perguntado por Joanna de Reino Unido em 31 de outubro de 2016 Estava em um único sim ilimitado negócio 20 mês acordei um dia e minha tarifa tinha mudado para 1g um mês. Por que não estava informado como pensamento Virgin tinha para me dar meses de aviso Nova tarifa era essencial tarifa 8 por mês, então por que é Virgem dizendo-me seu agora 20 um mês Para 1g senhora estrangeira insistiu essencial tarifa é de 20 por mês mesmo quando eu assinalado o seu anunciado Na tela às 8 da manhã eu falto algo Doente disso. Responder Meus dados ilimitados agora acabou e eu nunca foi dado qualquer aviso meu único negócio só iria mudar .. estou agora preso com nenhum dado pode virgem fazer isso legalmente Perguntado por Joanna do Reino Unido em 20 de outubro de 2016 Reply Reply by John from UK em 21 de outubro de 2016 Os dados do Virgin Mobile são constantemente monitorados, qualquer demanda repentina de dados é desacelerada ou interrompida imediatamente. Por favor, não assista a todos os vídeos HD, streaming de vídeos HD do YouTube ou qualquer HD CCTV apps etc Basicamente, é apenas para navegar na Internet e sendreceiving pequenos e-mails. Responder por Joanna hamilton do Reino Unido em 11 de dezembro de 2016 Que não respondeu a minha pergunta .. eu estava informado no momento virgem tinha parado todos os planos ilimitados .. em suas regras não é meu que afirmou que se uma mudança foi prejudicial para mim i deve Foram dadas aviso prévio .. por que isso não aconteceu Comentários do usuário Virgin Mobile Adore este produto Odeie-o Por favor, compartilhe suas experiências para ajudar outras pessoas a escolher o produto que é melhor para eles. Por favor não reveja este produto se você não o usou, e faz por favor perguntas em nossa seção das perguntas do usuário acima. Nota média de 648 comentários: Avaliado por martin de uk em 26th Jan 2017 Cada vez que eu chamo virgin mobile você recebe disse coisas diferentes. Por favor, não use palavras de juramento ou linguagem ofensiva, e por favor, Eu tinha 2 contratos e tenho em áreas com um deles, então eu pedi-lhes para dsconect o em áreas como eles wouldnt me ajudar a pagar as áreas (ou seja, dinheiro extra por mês em cima do pagamento normal), perguntei se eu ainda poderia Manter o ther um no contrato como eu estaria passando por uma empresa de gestão da dívida. Eles disseram que é bom e não iria afectar a minha conta. 3 meses mais tarde depois de apenas pagar uma factura eles disconected. Sem aviso prévio, quando eu liguei eles também disseram que eu não poderia manter esse número como era demasiado tarde, eles disseram que foi dito pela minha empresa de gestão da dívida eu estava em um programe de gestão da dívida e sua política de thier cancelar todos os contratos. Soooooo irritado. Então, vários dias depois, eles estão me chamando para 1500 porque o contrato foi cancelado. Eles disseram que precisam de conformação do meu banco, eu tentei explicar que não é nada para doo com o banco e que eles não estão autorizados a entrar em contato comigo para o pagamento como eu estou em um programa de gestão da dívida e eles já confirmaram tudo com a empresa dm. Eles então vendidos a dívida (eles arnt allowd fazer isso agora) para outra empresa e thier agora pedindo pagamento. Eu tenho chamado virgem tantas vezes, mas eles nunca entendem inglês e apenas manter ficando passados para pessoas diferentes que não têm uma pista. Nunca vá com virgem cliente servece é terrível, ainda pior do que a minha ortografia. Classificação: Revisão Avaliado por Angela Baikie de Scotland em 16th Jan 2017 Where to start. Teve um aparelho Sony que manteve desligar-se após o cartão SIM popped-se. Estou 15 meses em um contrato de 2 anos neste momento. Muitas chamadas e 2 sims substituição mais tarde eles me para enviar o aparelho em para reparação. Isso é quando as coisas foram de mal a pior. Tem um e-mail me dizendo que eles não poderiam entrar em contato comigo. Há sempre alguém em casa e meu telefone nunca tocou. Muitas chamadas e muitas histórias diferentes e resultados mais tarde ainda sem notícias do meu telefone. Meu tratamento menos favorito é quando eles dizem que eles estão colocando você em espera por um minuto, em seguida, 20 ou mais minutos depois eu desligue, pelo menos, os que penduram em mim não desperdice tanto do meu tempo. Finalmente, eu falei com alguém que me disse que tinham acidentalmente fechado o meu trabalho para baixo depois de decidir o telefone couldnt ser reparado e necessário substituído. Eu tenho um substituto, não novo eu acho, como depois de 4 dias o segundo aparelho desenvolveu o mesmo problema. I enviado que uma semana atrás com a garantia I foi para obter qualidade serviço e que isso seria classificados. Hoje, depois de me ter dito que teria uma resolução na quinta-feira passada. Eu liguei na sexta-feira para ser informado que eu teria um e-mail esta manhã. Esta tarde, foi-me dito que queria enviar o telefone de volta para mim porque tinham reservado no modelo errado. Então eu iria buscá-lo de volta-los e certificar-se de que eles reservaram no número do modelo certo e enviá-lo de volta para eles. Eu disse-lhes que eu não queria de volta e eles me colocaram através de resoluções que me deram um crédito de dez libras para ir comprar um aparelho básico. Eu tenho sido um cliente por muitos anos e isso não é bom o suficiente. Em que ponto a Virgin não está cumprindo o contrato que estou pagando. Odeio o fato de que eu tive que lhes dar uma estrela na classificação. Avaliação: Responder Avaliado por Bokhtha de London em 12th Jan 2017 Virgin tem o pior InternetSignal cobertura sempre pobres e lentos. Avaliação: Responder Avaliado por John de United States on 4th Jan 2017 Ive ler muitos comentários sobre virgem móvel sobre os anos 6or7 Ive sido com eles. Eu passei horas lendo sobre planos pré-pagos de todas as operadoras e os comentários deles. Eu escolhi virgem móvel porque tinha os melhores telefones a um bom preço, o melhor negócio minutos-dados e cobertura na minha área. Eu nunca tive quaisquer problemas obter alguma coisa corrigido ou corrigido. Im sure Im não o único. Eu entendo como frustrante pode ser quando se lida com fora do país serviço ao cliente. Eu ainda gosto do meu serviço e amo meus telefones através virgem. Eu sempre recomendo-los. Avaliação: Responder Avaliado por Julette Thomas from UK em 31st Dec 2016 Top telefone até a cada mês. Notei que 2 meses em uma fila meu crédito foi terminado na mesma data. Telefone virgin foi solicitado I fez chamada internacionalmente que entendi Imperdíveis. Decidiu que eu não estava indo para top telefone novamente, mas tinha 4,00 crédito. Surpreendentemente ainda tem que crédito, mas quando eu tinha como 15,00 é supor que fiz chamadas. Eu acho que porque eles querem que eu atenda todos os meses por que isso acontece. Você sabe o que não vou usar Virgin novamente. Eu poderia estar errado, mas parece suspeito. Foi mesmo disse talvez telefone é defeituoso. Avaliação: Responder Avaliado por Matt de uk em 12 Dez 2016 Pior serviço ao cliente tenho experiência e também acho que eu uso para usar tudo Virgem - não mais e eu só ligou para atualizar - depois de aparafusar isso e me cancelando eles esqueceram de fazê-lo . Avaliação: Responder Avaliado por Richard de UK em 19th Nov 2016 Foi com a Virgin desde os dias NTL, mais de 15 anos, e foi principalmente feliz com eles. No entanto, hoje eu recebi uma carta informando-me o meu longo tempo leilão desconto lidar no meu celular (Sim tarifa ilimitada única) em 5 por mês (desconto de 15) estava terminando. Falou para o seu serviço ao cliente nada que eles poderiam fazer. Por isso, acabei de cancelar todos os meus serviços Virgin (banda larga grande, TV, home phone 3 sims móveis) em protesto, depois de 15 anos com eles, sinto tão fortemente sobre ele. Parece míope deles, eu provavelmente gastei pelo menos 15-20K com eles ao longo dos anos, e eu nem uso meu celular sim muito, mas é o princípio eo único protesto que posso fazer. Agora precisa encontrar outros provedores Avaliação: Responder Avaliado por Sue de Uk em 19 Nov 2016 Serviço de cliente mais pobre Eu tenho experimentado difícil lidar com devido à falta de habilidades de comunicação e, embora eu tenha sido com móveis virgem por muitos anos senti que não podia mais Continuar o meu contrato móvel com eles. Não poderia recomendar. Avaliação: Responder Avaliado por Kevin de UK em 25th Oct 2016 O serviço é inacreditável ruim, Ive sido com virgem desde 1999 e, recentemente, eles começaram a ficar ridiculamente caro. Em primeiro lugar no meu último contrato eu tinha um pacote completamente ilimitado, depois de um período que eu notei que o meu 3G iria lento para baixo, eu perguntei por que e foi dito que eu tinha usado meu subsídio. Mas eu paguei por ilimitado, sim, eu fico ilimitado, mas ele desacelera após um subsídio O. k então vá figura. No meu pacote atual eu tenho dados 4gb, mas acho que, não é tudo a toda velocidade, eles cortar a velocidade após 3gb de uso Agora, após Ive usado 4gb eu pago 2 dias e eles ainda mantê-lo lento até a data de renovação. Também quando eu arranjei este contrato eu pedi uma data de faturamento específica, que eles concordaram, mas eles me faturar uma semana antes que joga havoc com o meu orçamento. Sempre Ive teve um queerie sua sempre foi met com o mesmo zomba e unhelpfulnes. Eu tenho outro telefone com 3 cujo apoio e ajuda tem sido até agora exemplar. Além disso, para um provedor de topo para não oferecer 4g (mas cobrar as mesmas taxas) é ridículo. Avaliação: Responder Avaliado por Jason de Leeds em 21st Oct 2016 Eu juntei Virgin Mobile após a oferta de 4 gig de dados. Eu encontrei depois de alguns segundos de verificar minhas câmeras Full HD CCTV em casa que os dados se torna inutilizável. Eu entrei em contato com a Virgin Mobile e eles disseram que não permitem tethering em seu serviço móvel. Expliquei-lhes que eu só uso o meu aplicativo CCTV no meu celular, mas eles pensam que estou Tethering sistema. Desculpe dizer que deixei a Virgin e minhas novas redes não têm esse problema. Os dados do Virgin estão ok se você quiser navegar na Internet, não utilizável para câmeras CCTV HD, YouTube e vídeos em fluxo contínuo. Classificação: Responder Avaliado por Cliente de UK em 15th Oct 2016 Virgin Media enganando os clientes por dinheiro --- 44 por apenas 300MB. Este verão eu estava chamando a mídia virgem para parar o serviço de banda larga que eu estava usando para o ano passado, enquanto de alguma forma a equipe me transferiu para a equipe móvel. O pessoal da equipe móvel fortemente me convenceu de entrar em um acordo de 5 meses com a mídia virgem, ela me disse o que está incluído no pacote, mas não me disse que eu seria cobrado 2 dias para qualquer quantidade de dados que eu uso a partir do Data eu uso até o subsídio de contrato até a data de fim do mês do contrato. (Enquanto você ligar a data do celular, mesmo se você não usar o navegador, você ainda será cobrado 2 dias. Se você usar apenas 1MBday, o resultado é o mesmo) Como a única informação que eu poderia obter durante o telefonema Foi o que a equipe me disse, eu costumava confiar em Virgin Media e, portanto, confiou no que eles disseram. Portanto, eu assinado o contrato. Recebi mensagens de texto notificando-me que eu alcancei o subsídio, mas as mensagens também não dizer a coisa de 2 cobrar. Assim, eu não soube sobre ele até que eu fui carregado 44 libras no total para somente 300 MB. (Foi cobrado 22 por 200MB no segundo contrato mês e 22 por apenas 100MB no terceiro). Eu liguei para o serviço de clientes ainda foi recusado para obter reembolso. A partir desta coisa, podemos ver que a Virgin Media estava escondendo importantes informações comerciais dos clientes durante o processo de negociação do contrato e os termos no contrato são muito injustas para os clientes Mesmo que eu, como o cliente, tem o dever de saber sobre os termos E as condições antes de assinar o contrato, é senso comum que os vendedores não esconder detalhes de custos importantes nas páginas inúmeras longas termos e condições wordy e sem informar os clientes durante a negociação (onde, no telefonema, eu não estava tendo Contrato comigo). Eu aprendi uma lição desta coisa, mas eu fiz isso como eu confiei Virgin Media. Phewwwwwww o que um dia ruim eu sinceramente aviso todos os clientes móveis para estar ciente desta questão e ser muito muito cuidado com relação a Virgin Rating: Responder Avaliado por Denise from Uk on 11th Oct 2016 Eu tenho sido uma mídia Virgin e cliente móvel para mais anos do que eu Pode se lembrar. Fiquei muito feliz com o meu serviço até agora. Partilho algumas das opiniões já expressas neste site. Estou além frustrado. Estou 55yrs antiga e pode dizer sinceramente Virgin tem o pior serviço ao cliente TENHO experiente em minha vida. Não existe um processo transparente para reclamações. Sem endereço, sem e-mail, sem número de telefone dedicado em seu site. Eu perdi a contagem do número de telefonemas que fiz para tentar obter resolução para o meu problema. Cada vez que eu tenho que explicar a mesma coisa e enfrentar uma falta geral de compreensão. Recebo respostas escritas que indicam que não ouviram o que foi explicado. Toda a experiência tem realmente me desligar continuando com a Virgin e definitivamente iria impedir-me de recomendá-los. Avaliação: Responder Avaliado por Adrien de France em 10th Oct 2016 Meu operador me manteve no telefone, embora eu pedir no pedido de chamada se eu pudesse pagar com uma conta externa e ela disse sim. Depois de cerca de meia hora ela me disse que eu não posso pagar com uma conta estrangeira. Claro que o reembolsado me o preço da chamada. NÃO, apenas brincando eles mantiveram o meu dinheiro é claro que eu enviar uma carta para ter isso explicar, sem resposta, então eu uso resolver, um site e Ive foi dito que eles tentaram entrar em contato comigo e não tinha respostas COMO CONVENIENTE. Nenhum email, nenhum correio, nenhumas chamadas faltadas ou correio de voz. (A minha classificação é de 1 estrela só porque você não pode colocar 0) Avaliação: Responder Avaliado por Paul gamble de United kingdom em 23rd Sep 2016 A rede pode estar bem, mas eu passei 2,5 horas no telefone para tentar cancelar minha mãe em leis Contrato devido a entrar em cuidados e totalmente impossível para nós o telefone. Como eu não tenho uma senha nenhum membro dos serviços ao cliente iria falar comigo respeito esta véspera embora eu tinha telefone sem número de conta D. O.B. Detalhes da conta bancária. No geral, 2,4 horas passadas no telefone, o que uma empresa totalmente lixo Eu sou um cliente de mídia virgem, mas depois desta experiência quando o contrato é para cima NUNCA vou dar-lhes o meu dinheiro. Coloque inútil no therouris e adicionar cada palavra para descrevê-los. Avaliação: Resposta Avaliado por M Ahmed de UK em 22nd Sep 2016 Nada funciona direito ou rápido o suficiente Eu tenho ok fone mas serviço de lixo que fora putt usando fone público. Números perdidos e eles sugam a vida de pessoas 3G não é o que deveria b, mas o logotipo falso. Avaliação: Responder Avaliado por Jason de UK em 11th Sep 2016 Eu estava com EE e os preços eram quase o dobro em relação à oferta que eu tenho com Virgin Mobile. 2500 minutos de textos ilimitados e 4 gigabytes de dados para 10 por mês 30 dias de rolamento contrato. Eu portado meu número no dia útil seguinte todos funcionando bem. Definir saldo de conta máxima de 50 para baixo de 125. Telefone Virgin Mobile duas vezes que levou proximamente 5 a 8 minutos para chegar até eles. Meu correio de voz foi configurado no próximo dia útil após o meu número de portador. Tudo bem não reclamações. Responder Responder por Sara de Uk em 22nd Sep 2016 Oi Im um novo cliente para virgem tem o mesmo negócio 5 um mês para os primeiros 6 meses, em seguida, 10 para os últimos 6 meses..ring-los de volta e dizer-lhes ur mates tem este negócio. Avaliado por Gaynor de England em 5th Sep 2016 Tenho estado com a Virgin media há 15 anos sem problemas até a semana passada. Eu tenho um iPhone 6sand estou em um contrato dividido pagando o custo do aparelho em um débito mensal separado para a tarifa. Tudo o que eu queria fazer era aumentar meus dados mensais de 1g para 2g (direito fácil) Eu verifiquei on-line eo site para contrato mensal declarou que os dados poderiam ser alterados a qualquer momento e as unidades disponíveis eram 1g, 2g, 3g, 5g etc. Quando liguei para os serviços ao cliente, foi-me dito, no entanto, que tive de aumentar para 3g como 2g não estava disponível no meu contrato. Eu perguntei por que razão o seu site declarou diferente e foi-me dito que eu tinha olhou para a página errada e foi o meu erro () eu estava então, muito grosseiro, disse para ir online novamente e olhar. Eu fiz isso, e engajados em chat ao vivo perguntando sobre o aumento dos meus dados e foi dito que eu poderia fazer isso, mas apenas se eu mudar o meu número (). Há wa um número de contato na página da web que eu tocou e um adorável conselheiro me disse que eu poderia aumentar os meus dados para 2g por mês para um extra de 4 - perfeito - mas ela teria que me colocar para a equipe de tarifa para agir este . Assim que ela me transferiu eu fui aconselhado que eu não poderia aumentar a 2g e teve que aumentar a 3g (um extra de 9 por mês). Quando eu questionou este dando a informação que eu tinha acabado de ser dito que fui avisado que o conselheiro de vendas estava errado e que o seu sistema wouldnt permitir-lhes mudar para 2g, apenas 3g. Quando eu mais uma vez questionado o que eles estavam me dizendo o homem no telefone tornou-se defensiva, agressivo e rude, ele começou a gritar para mim dizendo que ele sabia o que ele estava fazendo e todo mundo estava errado. Quando eu tentei apontar que eu era o cliente e que ele não deveria estar levantando sua voz, ele respondeu que ele estava falando comigo da mesma forma que eu estava falando com ele (não é verdade - eu trabalho no atendimento ao cliente e eu Não abuse de pessoas no telefone). Quando eu saí do telefone eu realmente chorei - depois de dizer Carl que ele era rude - algo que ele disputou muito alto. Desde essa chamada eu mudei meu pacote de banda larga, telefone residencial e TV para Sky (em uma perda para a Virgin de 90 por mês) e vai pagar o meu telefone hoje à noite e transferência para a EE para a minha tarifa mensal (perder virgem mais 43 por mês ). Eu sou apenas um cliente, mas vai levar-me um longo tempo (e eu falo para um monte de gente) para esquecer como disgustingly ruim eu fui tratado pela Virgin. Avaliação: Responder Avaliado por Joe Gray de England em 25th Aug 2016 Eu estive com virgem por 14 anos agora, não mais quando meu contrato é em 2 meses. Eles mentiram para mim sobre o meu telefone danificado dizendo que havia danos líquidos. Eu levei telefone para uma opinião final o cara de tecnologia da Samsung disse que não havia nenhuma evidência de danos líquidos. Eu acho que eu mereço melhor para um cliente virgem bieng por 14 anos. Avaliação: Responder Avaliado por evie de brighton em 30th Jul 2016 Eu estive com virgem por 6 anos. Meu contrato é devido a expirar por isso foi oferece um upgrade. Eles tomou os meus detalhes e, aparentemente, eles têm agora um novo sistema de verificação de crédito. Por favor, tome cuidado .. três semanas tinha passado. four chama virgin. no fala Inglês. Eles não entendem..na frustração eu coloquei o telefone para baixo o conselheiro é Dizendo-me now. my endereço que azeitona em não é reconuzed por sua agência de crédito .. eles serios. so posso preencher um formulário para fora. Eu fiz isso foi-me dito que eu seria chamado de volta .. eles did. ha. never. Eu liguei novamente .. nenhum registro do seu cheque vamos fazer outro. Eu disse que não, você não cancell meu contrato. E treinar a sua equipe corretamente um pouco de serviço ao cliente wouldnt ir um perder .. Quando eu pedi para colocar em uma queixa formal. foi contada, mas você cancelou não podemos fazer nada para você .. tão real .. não importa quanto tempo você e foi Com eles ea regularidade de seus pagamentos sempre a tempo .. isso significa absolutamente nada. Serviços ao cliente é uma piada absoluta. Avaliação: Responder Responder por andrew g de england on 11th Aug 2016 Acabo de ter experiência semelhante com o pessoal que eu não conseguia entender que não iria aceitar a minha senha. Acabou comigo desligando. Tentou novamente meia hora mais tarde. Novo membro da equipe quase impossível entendê-los. Finalmente conseguiu-los a aceitar a minha senha e conseguiu alterar o meu pacote sim apenas. Como me haviam enviado carta dizendo-me o meu antigo tinha expirado. Sempre utilizado para obter britânico pessoal que você poderia compreender que é o que eu sempre gostei sobre virgem. Têm estado com eles desde antes de serem virgens. Deve estar se movendo para outro lugar. Concordo serviço ao cliente em agora horrível. vergonha. Responder por evie de brighton em 16 de agosto de 2016 My god. this é a empresa mais frustrateing que eu já tive que lidar with. at passado na minha raiva e depois de cancelar o meu contrato eu tenho agora um gerente Inglês chamado Mike. Yey .. ele me diz para chamar o departamento de cancelamentos dizer-lhes que eu não quero cancelar. Então ele pode lidar com o meu problema. Então agora 14 chamadas mais tarde virgem foi informado que eles agora usam uma empresa chamada Equifax. credit verificar agency. as agora todos os upgrades passam pelo sistema agora como um loan. all meus problemas foram que esta agência não recinise meu endereço .. ah Ive viveu aqui 20 years. I têm virgem mídia e têm vindo a pagar mídia virgem por 12 anos do meu banco neste endereço .. e um conselheiro estava me dizendo que eu não vivo aqui. Tenho uma prova. Ah são esses poeple para real. Mike me informou que depois de duas chamadas mais tarde para finalmente obter microfone. O nosso conselheiro tinha colocado o seu endereço incorectly .. não worrys eu vou levar isso e ligar para você na próxima semana. Vou agora colocar isso em seu endereço próprio .. Finalmente. Vai chamar a preocupação week. dont será direto agora. Bem mais de uma semana mais tarde nada..um conselheiro novamente não pode compreender e me pede três vezes, então o que é que você quer. Eu disse que você está realmente ouvindo o que estou dizendo. UM UPGRADE. AND POR FAVOR TEM MEU ENDEREÇO FOI PUT THROUGH POR MIKE CORRECTAMENTE. Adivinha o que ... que é microfone. Mike o gerente não é na sua tela, na verdade, o que ele pretendeu rectificar .. e que eu tinha para cancell o cancelamento antes que ele pode ir em frente para fazer isso. NINGUÉM CHAMADO MIKE ESCREVEU QUALQUER COISA AQUI. Nós encontraremos MIKE e voltaremos a você. TÃO VOCÊ CLIENTES PARA FORA LÁ. NÃO ESPERAR QUALQUER COISA DESTE POEPLE 12 ANOS EM MÍDIA COM VIRGEM E 6 ANOS EM MOBILE NÃO SIGNIFICA NADA. É COMO PUXAR DENTES .. PAINFULL..NÃO ESPERAR QUALQUER COISA..TÉ REALMENTE NECESSIDADE DE OBTER POETA QUEM PODE UNDERSTEND CLIENTES PRIMEIRAMENTE .. E NÃO FALAR A CLIENTES COMO NÓS SOMOS IDIOTAS. A VERDADE É SEU CIRCO Avaliado por Jai de Canada em 30th Jul 2016 Ive sido um cliente por anos com Virgin Mobile e na maior parte theyve sido bom. No entanto, recentemente tive um problema de uso de dados onde, depois de ter e usar dados por anos e rastrear meu mês de uso de dados médio como 2,5 gigs, de repente em um período de dois dias eu usei 6 gb de dados e foi cobrado mais de 50. Eu chamei Obter respostas sobre o porquê isso seria. Eu estava em espera durante a maior parte da manhã. O telefone finalmente tocou e foi para um sinal ocupado e eu estava desligado. Eu liguei para trás mais duas vezes e esperamos em espera antes de eu finalmente chegou um uncaring (em minha opinião) representante. Seu nome é Sean (funcionário número 6052789), que simplesmente disse que eu só cobrado pelo que eu uso. Eu o informei deste pico incomum em meus dados e disse ao hime que Ive sido um cliente leal por anos e recusou apenas ver que talvez Virgin poderia ter cometido um erro. Me dá um tempo. Ele apenas continuou dizendo isso é o que eu usei. Ele disse que não há nada que ele está disposto a fazer porque eu fui acusado corretamente. Como ele sabe que eu pedi para falar com um supervisor e ele disse que ele é um. I solicitado a falar com seu supervisor e ele disse seu supervisor doesnt lidar com chamadas. Eu perguntei quem eu posso falar acima dele e ele me deu este endereço de e-mail. Executive. officevirginmobile. ca Vou comprar o meu contrato esta semana e não é minha intenção causar danos, calúnia ou deturpar esta empresa de qualquer forma, mas eu vou compartilhar minha experiência com todos que eu conheço e se preocupam em evitar esta empresa, porque eu Sentem que têm glitches com seu uso de dados que seguem e não estão dispostos dar aos clientes leais o benefício da dúvida. Eu não quero que isso aconteça com mais ninguém. Depois de estar com eles fielmente durante anos, quando surge um problema é claro que eles não sabem como lidar com um problema quando um problema chega até a satisfação dos clientes. Eu não podia acreditar que ele não estava mesmo disposto a ser aberto para considerar a possibilidade de que poderia haver um erro em relação ao meu cálculo de dados e uso. Sir Richard Branson, fundador, ficaria horrorizado que os representantes dentro de sua empresa nem sequer estivessem abertos à possibilidade de que algo no seu fim pudesse estar funcionando mal. Falha total de excelência no serviço aqui. Se alguém pode recomendar um provedor de dados e células em Alberta que é confiável com dados de rastreamento e dispostos a olhar para as possibilidades, se algo der errado, por favor me avise. Avaliação: Responder Avaliado por janette gardiner de scotland em 29th Jul 2016 Pior empresa para lidar com fone tratar clientes com deficiência como lixo descartável. Atualizado meu telefone cancelado contrato antigo como me foi dito para fazer por 2mnths ainda levou dinheiro para minha conta bancária para fone velho telefonou-lhes ooh antiga conta não foi cancelada. Sim, foi eu vou classificar que para u apenas agora. O que sobre meu ooh mny nós reembolsá-lo-á à conta de banco do ur dentro de 7 a 14 dias de trabalho. Eu tenho contas a pagar Eu não posso esperar tanto tempo. Ooh soz será 7 a 14 dias para o reembolso do ur. Bem 14 dias aqui e ive ainda não reembolso e telefonado novamente para ser cut off tão sim muito de ajudar o ur equipe. Mas eu tenho certeza u não vai esperar para tirar o dinheiro do meu banco em tues wen minha conta é devido a sair mesmo thou im ainda à espera na minha restituição 71 de você. Avaliação: Responder Avaliado por Nick de United Kingdom em 25th Jul 2016 On Pay as You Go Tarifa Big Talk. Benefícios retirados meados de mês sem aviso prévio pago taxa normal para chamadas telefônicas e textos, também retirou o meu pacote de tempo de conversação de 40 minutos e me impediu de cobrir. Agora no dia três e chamada de telefone 11 sim thats onze com ainda nenhum sinal de resolução. Absoluto chuveiro. Vejo você no Tribunal por perda de benefícios, vouchers de crédito comprados que são inutilizáveis. Classificação: Resposta Avaliado por John Roger Wilkinson de England on 3rd Jul 2016 Telefone parou de funcionar, tela preta. Telefonou 150 4 vezes, não ajuda para classificar, Acessou Huddersfield loja 35 minutos. Problema não resolvido. Telefonei 150 novamente foi dada nenhuma ajuda real foi-me dito que tenho de esperar 3 dias para eles (talvez) livro telefone para reparação. Vai parar de débito direto se eles não resolver o problema e ir para outro lugar. O Terrible serviço, sem cuidados para o cliente. Eu uso o meu celular para o meu negócio por isso poderia ser mais uma semana sem vendas devido a não ter telefone. Virgem mídia realmente precisa para obter o seu agir em conjunto. Roger Wilkinson Liversedge Avaliado por Marianna de UK em 1 de julho de 2016 Meu marido chamou-os para ter um plano móvel mensal ea única coisa que podemos dizer é que a Virgin tem o pior serviço de cliente que já experimentei Depois de mais de uma hora em O telefone nada foi resolvido A velocidade e eficiência das pessoas que trabalham nesta empresa é simplesmente inacreditável. Se isso é para dar-lhes dinheiro, você pode imaginar o que acontece se você tiver um problema com eles Estamos apenas muito decepcionado, chocado e frustrado. Classificação: Responder Avaliado por BM de UK em 20th Jun 2016 Shocking customer service. Tentou alterar a data de débito direto para ajudar a ganhar algum interesse bancário. Foi dada uma data e mês e disse que aconteceria então. Ouvido nada, tocou um dia antes da data de vencimento para verificar e foi novamente disse que iria acontecer. Adivinha. nada aconteceu. Rang para investigar e depois de esperar uma hora no telefone foi dito que não aconteceria até o mês seguinte, dois meses depois que eu fiz a mudança. Bem este wasnt gótico para mim. Eu teria feito outras mudanças que eu conhecia. Eu tinha um meio desculpas de coração. Não é bom o suficiente, então estou saindo. Comutado para o Life Mobile, através do interruptor U. Melhor negócio e um pouco mais barato. Pena não há uma opção de star. Avaliação: Resposta Avaliado por Tracy de England em 18th Jun 2016 Comprou um telefone virgem móvel e 18 dias depois a tela do telefone ficou preta e aprox 13 do topo da tela foi pixels verdes. Embora o telefone seria ring se chamado não couldnt ser respondidas. Como foi mais de 14 dias efectivamente a ter remodelado, mas eu vejo como Ive foi vendido um produto defeituoso e não quer que ele remodelado eu quero um novo. Versão curta da história é que eu fiz todas as verificações com serviços ao cliente e ele precisa ser enviado de distância. Eu pedi para falar Para uma manjedoura em relação a um novo telefone para ser informado que ele estava indisponível, perguntei se ele poderia me chamar quando livre para ser informado que ele estava indisponível. I perguntado se o gerente teve um gerente ser solicitado ele foi indisponível mas guess que um e-mail foi sendo enviado para o gerente perguntando ele me ligue na próxima hora. Bom o suficiente ele ligou. No celular quebrado. i then phoned back to go through security and tell me story to then be cut off. So I called again and went through security again but after 20minutes of banging my head against the wall I still hadnt spoke to a manager and I was no further forward. I even threatened to end all my other virgin media services which is aprox 100 a month but all operatives kept to the same script. I feel completely let down and disgusted with the customer service I received. I did ask to be put through to to cancellations and they were shocked at why I told them I was leaving and even went through their procedure of speaking to a manger and steps to resolve issues. I cant wait for my contract to end so I never have to deal with them again. Customer service is appalling. Should have stuck to Vodafone. Rating: Reply Reviewed by Robert Tomlinson from England on 7th Jun 2016 Compared to orange they are excellent. If requested they will send you text messages when you have nearly used all your data, calls or text messages. The signal is also excellent. I have, on many occasions, had signal when everyone else I was with did not, the customer care is adequate however there is sometimes a long wait before you get through to a real person. Rating: Reply Reviewed by Tina from US on 28th May 2016 Have had Virgin Mobile for over a decade. Used to be no problems, then in the last several years (6 or so), NOTHING BUT problems. Now, for the last few weeks, my calls are being dropped CONSTANTLY. I was on a phone interview, and had to call back 10 times. The current perp is an android, and have had this phone for maybe about a year. Dont remember having this problem to this extent ever. VERY frustrating to say the least. Rating: Reply Reviewed by Gwyn from uk on 19th May 2016 My phone End Call ab is faulty some times having to touch 2 or 3 times. Rang a 0271 Number no reply so touch End Call Tab Have received Bill from Virgin of 152 58 have contacted Customer Services 4 times still waiting Answer, Recieved text Message that they woud take payment from my Direct Debit 1st June Cancelled Direct Debit I expect I will be conntacted very soon. Rating: Reply Reviewed by Steve from UK on 14th May 2016 I used to be able to login easily and check my mobile calls, text, balance etc. Now they have set up a new system and it is useless It was not transparent so despite not changing my password I have had to waste hours trying to set up a new one which will not accept. It has not been properly tested so you get text overlapping the login boxes and it doesnt accept valid email and passwords. Why have they messed it up big time when it used to work reliably for years Rating: Reply Reply by Lnda from Uk on 21st May 2016 Not much use to you, but I am having exactly the same problem. Reviewed by MarkO from UK on 27th Apr 2016 I am on SIM only monthly. Most expensive provider - when you are abroad - outside EU - 4 per min to call and 1 per min to recieve(. ). What a rip off. Rating: Reply Reviewed by john from uk on 27th Apr 2016 Had to contact Virgin mobile regarding registration, was delighted with the help and information I was given. The operator was very pleasant and pointed me in the right direction. Very professional. Good to do business with. Rating: Reply Reviewed by Shafei from United Kingdom on 8th Apr 2016 Someone stupid in the Philippines cancelled my contract without my authorization managed to to speak another stupid manager after 2 hours waiting (her name is Angy). They all have stupid racist attitude and very inefficient. I am writing A letter to the CEO. Rating: Reply Reviewed by Michael from United Kingdom on 11th Mar 2016 Been with Virgin for years and was on a 42 per month vip deal. Decided to go sim only and pay 15 while I looked at offers, but failed the credit checks and was explained about sensible lending, but then offered a 40 deal which was suitable to my needs. Not sure how a 40 per month contract deal is more sensible leading then a 15 deal. I was then cut of, however I was called back by the same women who couldnt pronounce my name and refused to talk to me as she had no proof it was me. As the customer services werent great I went in store who then couldnt help for 30 days as the customer services had updated my account and would have to call them back. They wouldnt even let me use their phones. Called customers services back who said the stores would say anything to get rid of you and adviced to write to some customer department who dont have telephone numbers or email addresses. Think Im just going to cancel and go elsewhere and avoid the hassle. First world problems. Rating: Reply Reviewed by Mark from UK on 9th Mar 2016 Years ago Virgin mobile used to be good. Now they have gone dow the pan - you are waiting on hold for ages to have the privleges of speaking to someone in the philippines if their is a problem with your account or signal - i changed to Life mobile - much cheaper than virgin and customer service is better to. Rating: Reply Reviewed by me from uk on 5th Feb 2016 Have had a contracrt with virgin mobile for over 4 yrs, always been paid but cannot upgrade. Rating: Reply Reply by Anna from Britain on 14th Jun 2016 Ive had three contracts in my name with virgin mobile for many years, never missed a direct debit payment. My contract is up for renewal any day now. Called them to discuss and was told i have to have a credit check. The rude and abrupt operator told me that i have failed this and that there is nothing that they could do and suggested i go on to sim only. Im disgusted. Reply by EVIE from BRIGHTON. on 16th Aug 2016 ANNA ITS ALL RUBBISH TRUTH IS THE ARE NOW GOING THROUGH A DIFFERENT CHEAPER CREDIT CHECK AGENCY CALLED EQIFAX..WHO DO NOT KNOW WHAT THEY ARE DOING. THEY TRY TO SIGHN YOU UP TO A MONTHLY SUBSCRIPTION. i WENT TO CLEARSCORE..ITS FREE..i HAD THE SAME PROBLEM ANNA. ITS A CON. i JUST FOUND OUT THAT THEIR ADVISOR WHOM DEALT WITH MY UPGRADE PUT IN WRONG ADDRESS..GO TO THE STORE WITH YOUR COUNCIL TAX BILL AND FORMS WITH ADRESS ON..THEY SPEAK ENGLISH AND YOUR PROBLEM WILL THEN GET SORTED..we are dealing with poeple whom dont speak english and read from scripts..anything else and its just a circus Reviewed by Kev from UK on 6th Jan 2016 Was with Vigin mobile for many years on the 20 VIP with unlimited everything all for 8. Virgin started to become unrliable with data speeds. Sometimes couldnt even load a webpage, it wasnt down to 3.5gb limit. The other con they pull is offer 8gb data but its still capped at 3.5gb at full speed. Spoke to someone in headoffice which was just pointles, so i left and went with EE. No speed issues at all. Just moved the wife over to Life mobile as shes happy with 3g. Rating: Reply Reviewed by Jane from Uk on 4th Jan 2016 Have a PAYG mobile. When I ring to top up with a new card the system loops back to the beginning once I have given the expiry date. This has been going on for a month now. Twice I have managed to get through to a so-called release Redon and guess what They disappear when I reach the same point of registering a new card. I have been subject to canard fraud twice recently and am thinking could it be this site Minus 10 stars. Rating: Reply Reviewed by Tanja from UK on 22nd Dec 2015 Virgin mobile is a disgrace - I have a telecoms bundle worth 80 plus a mobile contract with them. Had to make an emergency phone call abroad outside of my normal UK allowance and was under the impression I had a 50 credit limit. They allowed me to make that call and accumulate costs for texts abroad to the value of over 100 before barring my account twice. Once after the foreign call when I phoned them up and enquired I was told my credit limit was 60 - so I was under the impression I reached my credit limit then and asked how to re-establish my phone to work again, was told no action was needed as money would come out of direct debit. I asked for my credit limit to be lowered to the lowest possible which is 50 and the customer services assistant said she would action this. second time around, 5 days later the phone was barred again, no more phone calls abroad so not sure why it should. Told my credit limit suddenly was 100 and some unintelligle garble about why I was over 100 in debt with them. They then insisted I asked them to increase my credit limit to 100 at the last phone call. what a joke. before I spoke to the supervisor who made no sense, the customer services person made no sense either and patronisingly told me I shouldnt make calls abroad. I am considering seriously to cancel my whole telecoms bundle with them plus my mobile phone contract as I had nothing but hassle and problems with them over the years, have been with them since 15 years. Rating: Reply Reviewed by b hoad from uk on 18th Dec 2015 rubbish rubbish rubbish. customer service rubbish mobile phone contact rubbish. managers rubbish problem solving rubbish Rating: Reply Reviewed by Bob Fish from England on 10th Dec 2015 Virgin steal your money I had a pay as you go phone for emergency purposes with a credit balance of 11.49 due to their stated lack of use this service has been terminated without any notification and the monetary balance kept I am told there will not be any refund or mechanism to reclaim. I am totally disgusted with virgin. I have been a loyal customer for about 10 years silly me. Rating: Reply Reply by Patricia Green from France on 23rd Apr 2016 I have just realised I have the same problem - I kept an English mobile for emergency use, and there must have been over 10 credit, and now no service. How can they steal your money like this I also had a sim which I used in my iphone, and paid every month for over 2years and only used it when in UK, and last December tried to use it - no service, so I cancelled it. So I suppose this is their way of paying me back for having the nerve to cancel one of their contracts - which actually THEY DID, because the sim didnt work, so I was well within my rights. Good job I have another sim for the iphone, so not without a phone. Will never use virgin again. Reviewed by Michael from United Kingdom on 6th Dec 2015 This is probably the only problem Ive had with VirginMobile. The problem is that ny allowance updates on the 5th of every month but I havent been updated yet. It is now the 6th. Why could this be Rating: Reply Reviewed by Carol from Scotland on 29th Nov 2015 I have two virgin mobiles soon to be one wont let me get a upgrade to say Im disgusted is an understatement Ive been with them for 3 12 years to be told I didnt pass the credit check I think theyre all wrong Ive never missed or been late with payments I dont think they should be allowed to get away with it angry is not even the word. Rating: Reply Reviewed by Sarah from Scotland on 17th Nov 2015 I have been a Virgin Mobile customer for years and had pay monthly VIP for the last 4 years for 2 handsets when trying to upgrade i was told that I couldnt even though it says so on my online account. I am absolutely disgusted as I have never missed a payment EVER. GREAT WAY TO TREAT LOYAL CUSTOMERS Rating: Reply Reviewed by Blackjag from UK on 7th Nov 2015 Virgin Mobile is the worst mobile company in the world. The service is disgusting. They have stolen my credit balance due to lack of use and refuse to repay me. Rating: Reply Reviewed by Darren from U. K on 4th Nov 2015 Shocking customer service They want to charge me 78 for a repair to my phone or i can pay 70 excess fee on my insurance for a phone that if recycled through virgin is worth 9.00 My LCD screen under the glass screen on my Sony Xperia M2 as started bleeding across from the bottom right to the top left of the screen, there is no physical damage to the glass screen on the phone, however they are claiming it is accidental damage, thus invalidating my warranty on the phone, however they tell me this fault could occur at anytime and could take months to come to light so their findings are inconclusive yet they feel able to make a definitive decision based upon inconclusive data, really really poor. The phone was kept in a case from day one to prevent accidental damage occurring. They do not care about their customers full stop, its a shame as some of their staff are very good but do not the authority to deal with the issues. I was told to go online to find out how to contact their complaints department, there were two options either call in which they recommended you do or write into a PO box address, however when i called the number i was reliably informed by their member of staff that you cannot raise complaints over the phone, talk about the left and right hand not knowing whats going on. I have since written my complaints letter and i await their response, however if they do not resolve this matter in a satisfactory manner i will not only take my business but i will also take my families business elsewhere at a cost to Virgin of 1,500 a year, they only care about money so hit them were it hurts them the most. This is not the first time i have received or experienced poor customer service from virgin in the last 12 months, however it will be the last as this is the straw that as broken the camels back. VIRGIN DISGRACE Rating: Reply Reviewed by Dez from U. K. on 1st Nov 2015 Having been with virgin mobile for many many years I must say how rubbish they are now we have 3 contracts had to send my 9 month old phone back to them sent it back sayin its water damage they say as it may not have been dropped in water which it has not it may have been caused by a change in the climate or by moisture by takin it in the shower or bath what a joke now left with my old phone well we r cancelling two of the contracts as they r up for renewal and I will not be upgrading mine so avoide virgin mobile as they are just not bothered about long standing customers and customer service is terrible. Rating: Reply Reviewed by Marc from Uk on 27th Oct 2015 After being a mobile customer for 15 years and on contract for last 2 years being told cant upgrade or even have sim only is like a kick in teath. Computer says NO. Rating: Reply Reviewed by Carl from UK on 27th Oct 2015 I have had a SIM only deal for 2 years with Virgin media. 15 per month for unlimited calls, texts and 3G data. I needed to contact them today. Call centre was based outside the UK but had no problem dealing with my address change. I asked if I was eligible for a mobile phone and got transferred to a UK team. Advisor in the upgrades team told me I have a C3 credit rating with Virgin mobile, so I can have 3 phones and any models except I phone 6 or new Samsung. I have never had an issue with Virgin Mobile and cant fault their customer service. I would recommend based on my experience with them. Rating: Reply Reviewed by Yoda from Scotland on 23rd Oct 2015 Avoid this mob at all costs. Terrible customer service, Unlimited means, the sim tops up daily to the max daily network allowance. If you go over, the service gets cut and then a cycle of madness ensues involving customer services. When you pay for unlimited you should GET UNLIMITED Im not even gonna go into it, just do yourself a favour. AVOID. Rating: Reply Reviewed by Aaina from UK on 23rd Oct 2015 Do not buy virgin sim, the internet data reception is pathetic. Stay away. I have one, and it is slow, never connects at various areas. Its horrible. Rating: Reply Reviewed by Matthew from Speed on 20th Oct 2015 Avoid Virgin mobile at all costs, the Internet on there all. Inclusive packages are caped at a fare usage limit to suit there selves, the Internet speed is atrocious to say the least thats if you can connect at all. Over seas call centres that basically are useless that is if you can get through or understand them, complain about the coverage and you will spend hrs getting no where Diabolical service and cant wait for the contract to end. Rating: Reply Reviewed by Jim from Canada on 17th Oct 2015 Absolutely the worst service in the world. I had the dire misfortune of dealing with this sub par company for several years and was repeatedly subject to severely handicapped customer service reps who could barely string a sentence of English together. They continually cut off my service at random times without warning claiming I had gone over my service. which I hadnt. It caused me to miss work, miss personal calls and then have the arduous task of calling customer service again and try to plead with them to turn my service back on. Only to have the abhorrent cycle to start again a month later. Please do not support this band of degenerate charlatans and use a proper company The ultimate insult was when I called to cancel, they informed me after my rant that it would be 35 to re activate my account lol Rating: Reply Reviewed by Christine from porth on 6th Oct 2015 Virgin is the worst network iv even know of I wanted to go from three and thought Id give virgin a go what a joke I went to a virgin store and had my new therty day rolover the guy in the store asked me if I was keeping my old number I told yes he then asked me if I have a paccode I said yes he then said that he could activate my paccode former I thought good save me doing how I wish I never bothered I did it on the twenty ninth of September and still waiting when I phone virgin up thay say thay are waiting for my number from three then thay say its frozen then thay only have part of my number then I phone three thay say its nothing to do with them I dont know what to do know as I have three weeks left can anybody h elp Rating: Reply Reviewed by Tracey from UK on 5th Oct 2015 Diabolical customer service. Wrong phone sent out, seven phone calls later five non call backs still waiting for the correct phone to be delivered. The service team continually lie, promise resolutions that dont materilise. So today I gave up ordered a phone from Carphone Warehouse. No compensation offerred by Virgin so I decided to take my business else where. I will be pursuing this tragic episode via Watchdog, The Guardian Trading Standards. Buy at your peril ( Rating: Reply Reviewed by Kenneth Jiles from England on 5th Oct 2015 Terrible customer service, telephone staff tell lies and fail to action orders. Do not use this company as they will fob you off with any old rubbish and when a refund is warranted they take time to refund unlike when you pay them. ASvoid this company at all costs. Rating: Reply Reviewed by MT from United Kingdom on 4th Oct 2015 I wouldnt return to this company ever It goes from worse to worse. First they decide to emigrate my broadband account (probably because I wouldnt buy into one of their pricey media packages) - so I find myself with TalkTalk (a very nice way to treat a loyal customer of many years). As for the mobile phone (purchased before emigrated by Virgin), I have had the worst ever reception I cannot even use the phone in my own home most of the time. Right now, I cannot access emails or the internet And, in London, Ive been cut off in the middle of calls more often than I can actually count Theres better and more caring companies out there then this Rating: Reply Reviewed by So pin from uk on 1st Oct 2015 vigin mobile have the poorest customer service ever. I changed my contract over was told my phone was delivered by the courier when it wasnt, faugulently signed for and when I rang Virgin to complain they put the blame on me and tried to accuse me of stealing the phone. I have get till this day not had my phone or sim delivered I have to ring the police to tell them about the theft by yodel, and they still will not send out another phone or cancel my contract. I think the service is disgusting and will never use vergin again. EE u r the best, with 15 years of loyal service phones delivered on time. Rating: Reply Reviewed by Kerry from UK on 19th Sep 2015 I am a complaints and sales handler in my present company so I do understand how difficult it can be dealing customers on a daily basis. But the service I have received from Virgin is disgusting. Signed up to a 24 month mobile contract on the 1st of September. On the 5th of September my phone developed a hairline crack under the jack cable, roughly about the size of a postage stamp. I contacted customer care who decided to refer me directly to Microsoft technical help desk. The person I spoke to informed me that because the screen was cracked, then this was out with my warranty and I would be charged for a repair if their engineers concluded the crack was the result of a handling issue. They arranged to send prepaid envelope to return the phone for repair. I called Virgin the next day after reading threads on the web from customers who had similar issues with their handsets within the warranty period. I spoke to a customer care adviser, and again advised that I was within the cooling off period and wanted a replacement handset or would have to cancel as the product was not fit for use (The product wasnt dropped, handled heavily or banged so the crack must be a manufacturing issue) The adviser assured me the matter was resolved and I would be sent an exchange within two days - he mentioned a replacement may take an extra day as he was busy but I would be sent a new phone before the end of the week. Two days passed, still no callback. I again called Virgin to check on the progress of the previous call. The next adviser I spoke to said he would gladly get a replacement organised and would contact me on the 16th to confirm delivery. Because I reported the fault on the 9th, I spoke to the adviser at length regarding the cooling off period and was told I could cancel as the product was not fit for use and the 14 day period still applied. He arranged a replacement for today, involving a courier to my address and the old phone would be exchanged for a new one. He said someone would have to be at home to sign for it. Avanço rápido para hoje. My husband waited in all day for a call as I was working. Get home and theres been no call from Virgin and my old phone is still sitting on the table. Called the helpline and spoke to yet another customer service adviser. Turns out the guy who arranged the exchange was off and there was a note in the system saying Virgin had cancelled the exchange. Nobody bothered to tell me. Fifty minutes later, I was told they are not replacing a faulty product within the 14 day cooling off period and told me I couldnt take it into store to have someone look at it. I said I wished to return the product and cancel due to poor service and products - Their Manager said I have lost my right to cancel as Microsoft must confirm if the product was faulty in the first place. They are now sending me another prepaid envelope. What happens now Nothing. They wont pull the calls I made with the previous advisers but said they will pass on my concerns as a Training Issue. If I cant prove the phone was faulty when i purchased it, then Ill be landed with a damaged product for 24 months. If they do find the product was faulty, I get to cancel and sign up with a better phone provider. I know people moan about call centres in places like India. The people I spoke to are in their UK call centre so I wont be blaming a language barrier for Virgin taking the mick while taking my Direct Debit. Rating: Reply Reviewed by David Marshall from England on 19th Sep 2015 Five weeks since VIRGIN Media blocked my mobile phone The service has been absolutely rubbish so many promises that they must have run out of crossed fingers Supervisors hanging up on me twice Promise of call back. still waiting Promises that the phone would be freed within 24 hours Now the department that can free there admin error is not open but a further call back 5 weeks. dreadful Rating: Reply Reviewed by keith from uk on 18th Sep 2015 Been with virgin mobile for 6 years have 4 phones with them for family never missed payments all are vip deal so pay 140 a month for all contracts, coming up for renewal tried renew one but told failed credit checks. my credit is poor but never had problem before so looks like pay as u go deals needs to be done. in away sad but hey least no cntracts anymore will save 100 A month ish which is my gain virgins loss. Anyone having trouble like me. have they changed their policy lately Rating: Reply Reply by evie from brighton on 16th Aug 2016 yes they have now gone through a credit company called eqifax. whom do not reconise my address..same problems as yourself keith. I was told to call them myself to rectify my problem..its all complete and utter bullshit. excuse the pun..they asked me to enrole in a monthly subscription to look at my credit score.. I explained i am with clearscore my credit is fine . and that your computer is not reconiseing my address. but whom am i paying each and every month then. dont waste your breath over this past year they are dealing with new credit check agency and advisors whom. well are bog standard. I have same problem but can not deal with these idiots much longer. SHAME. BUT LOYALY COUNTS FOR NOTHING..AS SAD AS IT IS Reviewed by Carol from England on 17th Sep 2015 Took out a mobile contract for my daughter to use. I told them I only wanted a year as she would be leaving after that. They now say the contract was for two years and that they would listen to the original phone call to prove it. Funnily enough they now say they cant listen to the original call and that I owe them next 12 months money. Told me to look on terms and conditions which I didnt receive. I only received an e mail stating the phone was on its way. Rating: Reply Reviewed by RON from ENGLAND on 13th Sep 2015 Hi I have read all of the reviews and agree with all the one star reviews. I have been handling my wifes account with Virgin regarding her wish to cancel her mobile phone contract which she has had for between 34 years. This enquiry was started in July 2015. I notified Virgin customer service then that she no longer wished to continue. During my conversation I was asked for her pass word unfortunately she had forgotten it. Because the pass word could not be sorted THEY refuse to cancel the contract and continued to ask for payment. The monthly payment were made from bank direct debit. This has been stopped. The follow up was letter from Virgin which arrived asking to start up the direct debit and demanding 10.40 outstanding. Obviously they are not on. It appears they have trained staff to be arrogant and pressurise people into paying for a truly bad service. People who dont know how to deal with this sort of situation. Rating: Reply Reviewed by Becca from England on 11th Sep 2015 I used to have a phone with Virgin, but after reading these reviews I am so glad I changed to O2. Even more so after trying to help my dad with his phone. As he doesnt use his phone that much, he was offered a customer loyalty discount that would last him two years. Fine, until the discount came to an end as did his contract. With no warning. The previous contract he was on was not a roll on contract, so he should have either been notified the contract was at an end, or had his phone stopped. Instead, horribly, his was charged double and even one month quadruple what he always paid with NO NOTIFICATION. Due to some personal issues and circumstances my dad didnt notice this was happening until nine months later. Immediately he was on the phone to customer service. After being told theyd phone back, he waited a week before taking the initiative to call them once more. Not only was there no record of having to call him back, apparently they forgot to make a note to call him back, but as Virgin is a large company they are not obligated to inform someone of their contract ending. They encourage people to look at their accounts and their bills. Being a large company, it is difficult to contact each customer when their contract is up. Well, O2 do it for me, I was informed via text 2 months before my contract was up, and reminded via email every week for the last remaining month. But despite the difficult personal issues my dad was going through, he should have remembered his TWO year contract was ending. Essentially, they blamed my dad for the nine months of extra payment, and cannot reimburse him the money lost. Instead they sold him a SIM only contract for 5 just a small victory, but its not going to bring back the 150 my dad is owed. But I swear to whatever deity is out there, if I find out that my dad gets charged any more than the amount he was told by customer service, I will be furious. Pathetic customer service and despicable excuses. Rating: Reply Reviewed by Charlotte from England on 8th Sep 2015 Spoke to virgin mobile in April, asked them when my end of contract date was and told them I wished the contract to end then and not continue. Still being billed for a phone thats in the bin and they just keep saying thats not the convocation you had but when I ask them to go check the conversation that should be recorded Im told they cant do that. well why did the guy last week say that he could and would do that if you cant Now, 4 months down the line, Im being told I had to inform them within 30 days that I wished for the contract to finish. Wasnt told the originally though and now tell me they cant cancel the contract until I pay them 75 to bring the account upto date. what an account I cancelled months ago. Their systems are dated, their staff are untrained and are only trained to get customers to pay money thats it, no help no service nothing like it was 10 years ago Discussed, and to make a complaint you have to write a flipping letter to somewhere in Swansea. Who writes letters these days why cant I email Why cant I speak to somebody. I am not paying a damn penny for somebody elses mistake they can jump HAVE virgin media wouldnt even giving them 1 star We had same problems last year with virgin media when we moved house, was told the area COULD receive virgin media, when we moved house we were told different, and we would have to pay to get out of the contract or go with a secondary service which would cost more money. do one Argued, won the case, and yet they still sent debt letters out so we had to ring them back to argue what they had already told us. And they never changed our address after telling them 10 times Rating: Reply Reviewed by Kimberly M from United States on 27th Aug 2015 I have to say I love Virgin Mobile. I have been using them as my cellular provider for about 3 years now. I have good service in most areas and I love that I am under no contract. Also there are no hidden fees like with other companies. I know what I will have to pay each and every month and I dont have to worry about some extra charge being tacked on without my knowledge. In fact, Virgin actually tacked on 5 to my account balance last month because it had been reported that there was an outage in my area. I hadnt asked for anything, they just gave it to me because they felt it was right Who else does that. Also I got a text from them saying that I had an added GB of data per month FREE of charge. I have unlimited data but everyone knows speeds are slowed down after you use so many (mine is normally 2GB). So I now have 3GB before my speeds slow and I thank them so much for giving me that extra. I had an issue today where I thought I had mistakenly charged my debit card twice to pay my monthly dues so I sent a quick email explaining that. Within a few hours I had a response from a lady at customer service. Normally with other customer services I would have had to call and be transferred around 4 or 5 times and then on hold for who knows how long. So I am thankful I could communicate through email and not have to wait forever. They are just great great great in my opinion Rating: Reply Reviewed by David Neale from UK on 18th Aug 2015 Very poor customer service within the UK and at their overseas bases, they have a take it or leave it attitude, so i am leaving it. Rating: Reply Reviewed by Paul from England on 18th Aug 2015 After failing to negotiate an improved offer on a new contract with Virgin at the beginning of July, I asked for my PAC code so I could transfer my number to new network. This happened on the 4th July, we are now at 18th August, my number hasnt been ported, Virgin are insisting that I still have a contract with them, and so I have a split contract - two phones, same number. I can receive calls and texts on the old phone and make callssend texts on the new one. My new provider is unable to get an answer from Virgin either as to why all the files have not been sent across for porting. The Virgin customer services is in the Philippines I believe - they are worse than useless. If anyone has a UK number I can call that would be very helpful. Rating: Reply Reviewed by Susan thompson from England on 16th Aug 2015 After reading so many awful reviews. I feel I need to say something about the dreadful customer service that Virgin have. To say the staff are rude ignorant and just dont listen is an understatement to say the least. Oh and forgot to add Liars to that. To everyone who is thinking of going with Virgin dont and the ones that are already with them get out as soon as you can. Enough said. Rating: Reply Reviewed by ann from england on 14th Aug 2015 Ok until needed a repair phone came back cracked and all techical team want to do is send sim cards. The woman in techical team was very unpleasant and did not want to know about the crack and said well mine got a crack in to. Now you told us your phone is cracked youry insurance is void she was so unpleasant and kept on about her phone. Cant wait until my contract ends. I have been a good customer to vigin but it count for nothing. I would give them zero ratings. Rating: Reply Reviewed by Kasey from UK on 12th Aug 2015 Been a Virgin Mobile customer for almost 7 years. I do travel often and since I had some awful experience with Virgin previously but I accepted it was my fault by not turning my mobile data off while abroad this time around they went too far. I never fell in arrears with them and capped my monthly allowance to 100 due to above mentioned previous experience. I travelled on 147 to 4 different countries for a period of 24 days and never used any mobile data. I occasionally sent messages to friends and family plus had to make a call to Lufthansa to confirm a flight thats about it. I landed back on London Heathrow on 68 my phone was suspended on 78.I called them to find out exactly what happened. i was told my account went over the limit. Asked customer services regarding the adequate amount required the answer was 30 pounds to put me below my limit and my bill was due to be debited in a few days so I paid the amount I was advised on..since Im on unlimited SIM only monthly roll on contract means once Im back in the UK and below the credit limit my service was to be free. I was WRONG the next day my account was suspended bang in the middle of a very important chat. Tried calling 789 but all received was It looks like your account is suspended you can call us on 789 anytime you like and call disconnected. Despite a several more attempts with 789 then 0345 6000 789 I kept getting in the same message with disconnection. I asked my son to call them and he did he was told I was over my limit by 36 pounds I asked why and the customer service told me over usage abroad I explained it can not be right because I also have a secondary phone to use abroad and my virgin mobile is usually turned off and I always make sure that I accidentally do not dial a number which is almost impossible with an S6 anyway. Besides my bill was pulled below my limit which I am on unlimited tariff and no charges should be applicable but I still ended up paying further 36 pounds due to my mobile is very important. That was supposed to be it but WAIT. My phone was suspended again the third day again..Another few attempts and same message followed by disconnection I eventually called from another number to find out that my unlimited account was 39 pounds over the limit for over usage abroad. At that point the customer service received a proper mouthful and I requested a PAC code. Now I decided to move to 3 network unlimited SIM deal purely based on I can use my mobile in Europe and Israel with no extra cost Virgin will never get a penny of me again thats for sure. They are nothing short of disgraceful . Rating: Reply Reviewed by David Young from england on 11th Aug 2015 virgin trying to charge direct debit for phone never recieved phoned numerous times over last month been told dont worry will be sorted and passed on to chase team two weeks later. Get letter saying in arrears and will affect credit rating phoned yet again and got told the same in hands of chase team pathetic customer service havent got clue what there doing say anything to get you off phone good job I cancelled direct debit as they just say account open till they get phone back which I never recieved in begin how can I send it back. Rating: Reply Reviewed by Nth from Ecosse on 5th Aug 2015 My case is basically identical to Susans. My bill is up to date, no service and getting fobbed off, disconnected and run around. They have managed to register TWO sim cards to the one number resulting in it reverting to it being a PAYG sim whenever it, (seemingly), updatesupdated Beyond USELESS is putting it lightly. VERY lightly. AS SOON AS POSSIBLE MY CONTRACT WILL BE CANCELLED with Venerial Media. Rating: Reply Reviewed by susan from united Kingdom on 28th Jul 2015 I have been suspended from my virgin mobile account for 3 weeks now. It all started when they cut me off on a Monday, i rang them up and asked why they had done this and they said they had technical difficulties with the system and that i would be up and running in 24 hours but of course i was not. i rang up two days after and asked why I was still not able to ring or text people and they said I owed them 45 and I told them I had paid it on the Wednesday which was a week before I was suspended. They checked their system and told me I was correct and said I would be on shortly. Of course I was not, throughout the whole of the 3 weeks I have been suspended, I have kept ringing customer service to see when I am going to be able to use my phone properly and all they have said is it would be up in 24 hours or reboot your device in the next hour, I am sick of hearing that same voice everytime I ring someone sorry your account has been suspended if you would like to get back up and running you can call us on 789 anytime you like I will not be coming back to virgin once my contract has run out they are appalling and the staff is useless because they cant even turn a phone on by a computer Rating: Reply Reviewed by Fiona Breen from UK on 27th Jul 2015 Absolutely horrendous. i moved from O2 to Virgin a few months ago for a cheaper tariff and deeply deeply regret my decision. Some very rude staff, some very nice staff who unforuntately cant seem to get done due to rubbish internal systems and processes, internet down half the time and generally the whole service is backwards - I can get internet about 30 of the time and then its incredibly slow through to having to call to use your mobile abroad ann turn on picture messaging - ridiculous. If you do not have a job and enjoy spending your time on the phone complaining (and generally getting cut off), and have a trust fund to pay the outrageously high bills for anything outside your package - Virgin Mobile is definitely for you. If this doesnt sound like your thing DONT DO IT. Rating: Reply Reviewed by Phil Jones from Wales, UK on 27th Jul 2015 When I moved to a non-cable area I terminated my TVetc contract with Virgin but stupidly kept the phone contract of 10 a month. Sometime in 2012 they called me and said that they were increasing the charge to 21 but that I would have a discount of 17.60. Stupidly, I agreed to this apparently generous offer. I had a number of issues over the following year where they forgot my discount but I usually got it changed back. About two tears ago my phone (my own handset) broke. My local (Swansea) Virgin store were not interested in any new deal anyway close to what I was paying so instead of trying to cancel the contract (for which I have no paperwork) I bought a cheap deal from Tesco and let the Virgin contract continue at 3.60 a month even though I didnt have a working phone (I know - I said I was stupid but I thought that one day I would replace the old phone). Then in April I was not charged the usual 3.60. In May they advised me that my next bill would be 43.08. I immediately stopped my direct debit with Virgin and contacted them to ask why No explanation but they now refuse to terminate my contract and continue to add a monthly charge of 21.60. They say I now owe 86.16, do not answer my letters and have put mu debt in the hands of Moorcroft Debt Recovery Agency who have sent me a very threatening letter. I dont know what to do because to pay them wouldnt stop Virgin continually increasing the debt to screw more money out of me. Rating: Reply Reviewed by M Trowell from uk on 21st Jul 2015 what Virgin mobile charge you for going over your monthly quote is absolutely disgusting and why they cannot cap your monthly time is unbelievable, I would advise do not Go with VIRGIN MOBILE. VERY VERY POOR. Rating: Reply Reviewed by michelle from UK on 20th Jul 2015 Ive got TV, Internet, phone a other box in the bedroom, I also have my mobile with them. Been with them for the last 5 years. Back in 2013 my phone (htc) died, so I went on line (October 2013) and ordered a new phone. Knowing my contract wasnt up until December 2013. The phone came, noticed no sim or new number was in there. So phoned customer service, eventually spoke to someone in the upgrades team. Was told they allow their customers to upgrade 23 months before hand. Hence why I had no new sim or new number and my contract will continue with them for another 24 months. Contract is due October, knowing I was allowed to upgrade early last time, I phoned the upgrades team. Only to be told its too early and unless I want to pay 176 to end the contract there was nothing I can do. so I explain what happened last time, the staff member said that it was impossible to do this and they dont allow it. Está bem. so why was last time different this time its not. I was then told on the phone that I cant stay on the contract Ive got I have to a free style contractc (I DONT WNT THAT CONTRACT), seen to many things that would put anyone off. Was then told that if I dont have that contract I wont be able to upgrade and can only get a pay as you go sim. Yet their website shows freestyle and standard contracts. Im debating what to do when its due. Staff are either rude or have no clue what they are talking about. Can never answer a question, they clearly dont know their products Rating: Reply Reviewed by David from England on 19th Jul 2015 What a rubbish outfit, if you require any help from customer services it quite often takes 45 to 50 mins of talking to people who do not seem in the least bit interested. They pass you from one department to another and quite often the transfer results in either losing connection or a return to the multiple choice menu, which results in starting all over again. It seems impossible to speak to anyone who is capable of answering the most simple question, you get the feeling everything is scripted and they are trained not to put their own brain in gear. If you have all the time in the world to try and sort out minor problems go to Virgin, if you have a life beyond your mobile phone then steer clear. Rating: Reply Reviewed by karol from london on 16th Jul 2015 Iv been a virgin mobile contract customer for over 20 yrs now. But since Jan when I upgraded iv been having major probs getting on the Internet. I only recently in march changed my package plan because I wanted unlimited Internet because I dont have a computer. But im worse of Im wondering if I have grounds to cancel my contract without having to pay virgin to end it. Because Iv had more days not being able to connect to the Internet then getting on it. and its not fair on me paying 30 mth for something Im not able to load when I want it. Virgin have checked signal in my area and its good. I personally think virgin stop me accessing the Internet to stop me using it. bearing in mind I upgraded to having my Internet usage unlimited. Rating: Reply Reviewed by Andrew from England on 16th Jul 2015 Terrible, terrible, TERRIBLE network coverage. 99.9 of the time it states I have full signal and 3G yet wont load Facebook, mail, send iMessages, watch videos on YouTube, stream Spotify, connect to games, and so on. What is the point of owning a smart phone if the provider cannot provide what it states it can The virgin media broadband is the best out there, yet their mobile network is horrific They even let other companies use 4G through their service yet dont provide it themselves. Probably because they know that even if it states 4G, they wouldnt really be any signal Something needs to be done with being able to get out of mobile contracts when you come to a point where your phone cant even do what it issue to do I would NEVER EVER recommend virgin mobile to anybody at all. If you choose to go with them you will regret it They are literally the worst provider I have ever had the displeasure of being with, and Ive been with 3 If I could select it they wouldnt even get 1 star Virgin mobile, hang your heads in shame as you fail 100 at being a network provider Rating: Reply Reviewed by Chris from GB on 9th Jul 2015 Please dont sign virgin mobile contract bad customer service and no 4G service shame on you virgin. Rating: Reply Reviewed by brian. gumm from uk on 7th Jul 2015 virgin mobile. Will not un lock your mobile when you go to a new company. I have asked them to unlock my phone. I have had my phone for 5years. And they still not unlock it for me. Rating: Reply Reviewed by Maureen heathcote from UK on 3rd Jul 2015 Changed providers did the puk code, now theyve taken old number so other provider now cut off, but havent transferred my number to new phone. They text saying up running welcome, are they joking 3 calls later nothing, so no one can get hold of me, but thanks virgin. for nothing. Rating: Reply Reviewed by Simon cockerham from United Kingdom on 30th Jun 2015 Not at all happy with virgin, upgrade day today so rang up and got refused Ive been told Id have to keep my tariff and very tired phone, pretty much got told to put up and shut up. Anyway as I suspect this is because they ran a bare bones credit check (no previous address taken and I do refuse to sign the electoral roll) They put me through to the loyalty dept which just said you failed your credit check theres nothing we can do. cheers virgin Their tone had also changed toward me I felt degraded and annoyed. (not much tho) Soooooo I went to Vodafone and scored top of the range phone simples. So thats my review loyalty means nothing to virgin, computer says no. Crazy. Rating: Reply Reviewed by Dot from Scotland on 29th Jun 2015 Have had Virgin Media TV, Broadband and Landline for years with no problems. Family bought me a Mobile Phone from Virgin for my Christmas. As a pay as you go customer I wanted to use up my existing balance with my previous supplier. Started with my new phone from Virgin in March and everything was fine until Mid-May when it all began to go pear shaped. Have yet to find anyone in customer service who knows what they are talking about. Each one had different ideas to the phones problems, a couple even hung up as they had no clue whatsoever. Have just received number 3 replacement sim which doesnt work either in the ZTE Kiss 3 Max. It has now been decided by customer service that it is the handset itself that is faulty. They are now trying to say they have no record the phone was purchased from them but my daughter has proof to the contrary. They want me to take the phone to a Virgin store in Falkirk to have it checked out but wont guarantee I wont be charged. Not a chance. The phone is faulty and totally useless. DONT TOUCH VIRGIN. Customer satisfaction doesnt exist. Rating: Reply Reviewed by johnlarvin from uk on 28th Jun 2015 Broke my phone two months before end of contract. All Virgin would offer was 60 repair or for me to pay off contract. Bought a new phone and two weeks later Virgin are all over me offering an upgrade A dozen missed calls later a foreign call centre got hold of me started the upgrade and then discovered incosistencies on my account and rang off. Spoke toa very nice lady the next day who told me the problem was with their system. Still waiting for an answer to a complaint I made last year. When I rang about the complaint I was told they take up to 28 days to answer an email. Twelve months later no reply and even poorer customer service. There web site tells me I am one of their most valued customers God help any one who and fixed line. not. Looking for a new provider for three mobile accounts plus tv broadband and fixed line. Any suggestions Rating: Reply Reviewed by Kim Anthony Simpson from UK (Plymouth) on 17th Jun 2015 What has happened to the Virgin signal Since ee took over its been really bad, all in the last cpl of months or so. I used to have all 4 bars showing now Im lucky if I get one When I call customer services they dont want to kno or tell me to switch fone off and on again Im thinking of leaving them out of sheer frustration Virgin get your act together Rating: Reply Reviewed by John Early from Scotland on 7th Jun 2015 had a virgin sim only phone, this phone broke beyond repair, bought lumia 535 was unable to register phone to my virgin media mobile account. I called the help centre and was infromed that my account would have to be reset and to wait 24hrs and retry. 24hrs later unable to log into my mobile account called customer services and after explaining my problem and 1 hour later was told to register my new phone using a different email address as you can only register one mobile per account. As soon as I have used up my credit I will be changing to another provider. Rating: Reply Reviewed by Douglas Hislop from United Kingdom on 28th May 2015 No available chat on their website, nor a direct email for contact. Have to go to their facebook page to make a public complaint for everyone to see and then get a link to complain on their social media form. They need to get rid of the hip hop responses and employ serious customers relations staff who talk professionally and knowledgably. Things like were on the case and returned a repair item in a box with snug as a bug in a rug on it. I get the impression customers get lied to and fobbed off, in the hopes theyll just go away. Pointless getting sports stars to feature in their tv ads in the hopes that people will want to buy Virgin. Most people go by word of mouth and reviews and the word is spreading. Virgin are rubbish. Rating: Reply Reviewed by Darran Murphy from UK on 28th May 2015 sent me a new phone upgrade everything was buffering only getting 2 bars from 5 in signal slow connection disappointed in virgin the service is going downwards everyone has 4G except them something doesnt add up phone go, s back tomorrow fed up of trying to be a loyal customer and repeating myself over and over to them especially when i am getting less for my money on this new contract and the price has gone up already started having less on my tv package because nothing gets resolved by them Rating: Reply Reviewed by David from Scotland on 25th May 2015 I must say the service from virgin mobile has been an absolute shambles. There signal is bearly usable and they refuse to do anything about it. They simply pass the buck to EE. I would not recommend Virgin mobile services to anyone Rating: Reply Reviewed by Chris from UK on 16th May 2015 If you want terrible customer service including those you sent a complaint to join virgin mobile. Id rather pay a tad extra to get customer service an a phone service of quality. Rating: Reply Reviewed by Liz from Uk on 16th May 2015 Wish Id stayed with ee Rating: Reply Reviewed by Steve from Scotland on 12th May 2015 I have been with Virgin Mobile for years and also have TV, Broadband and Land line. A couple of years ago I got a Nokia Lumia Windows phone and have been very happy with it. My contract is up for renewal and I phoned to upgrade but the only Windows phones on offer from Virgin are three out of date models. Have reduced my contract to the minimum Sim only deal and will be going to an alternative supplier to get a recent version phone. Love to know where the call centre is, the service staff speak in difficult to understand English and obviously depend on reading from scripts instead of listening to customers and making appropriate responses. I really think Virgin should drop mobile and concentrate on the Virgin Media side of the business. The reputation of the company being given by the customer service call centre is abysmal. Rating: Reply Reviewed by Augustas from UK on 11th May 2015 Worst compony ever, I tried to change my old pay monthly plan for half a year, going to the virgin media store, trying it online and calling customer service, nothing worked. Finally decided to quit the network and after cancelling it, they added random 56 pounds on my bill. it was marked as Other costs on the bill with description Offering correction. What the hell is that you ask. I ask the same to the people in customer service, they had no reply, but said that it was a mistake. Asked them 2-3 more time what was it for, they had no explanation, but agreed that it shouldnt be there. And this is not the worst part of that talk. In order to return me the money they said that they would need to charge me 3 pounds for the return transfer. SERIOUSLY. They try to ROB me and they ask me money for returning the money that they stole from me. I have 2 more contracts (another phone and internet) which will be canceled at the fist day that the contract ends. Rating: Reply Reviewed by Carole Laing from Uk on 11th May 2015 Ordered a new update on my mobile account which should have been delivered 1st April never turned up. Tracking the parcel which should have been delivered by Yodel it stated that the phone had been delivered to my address, I asked for proof of delivery the phone should have been signed for still waiting for this proof now 11th May still no mobile. Have rung Virgin on 10 separate occasions still no joy have asked to cancel the phone but they have said cannot do this until the phone has been found and checked. I said I would cancel my direct debit and they told me the account would just mount up and I would have to pay in the end is there no way out of this stupid situation I have not even received the phone so why should I be penalised. I will ring again today and see what they fob me off with this time its getting past a joke but what can one do. Rating: Reply Reviewed by David from England on 8th May 2015 The conversation started with Hi, Ive got an issue with my rolling data bundle To which they said So what is the issue with you unlimited talk and text bundle I explained I have a five pound 1gb data bundle which is meant to roll over each month - but Id run out of data and needed to buy another one. After being told There is an error I was placed on hold for 10 minutes with no explanation to what they were going to do. Finally they arranged to call back and set up 200mb until the could resolve the issue. Well have it sorted out in 24 hours, youre 1gb of data will be applied automatically. she promised. Well 24 hours have passed and no sign of the 1gb of data, now if I try to buy a new bundle by text I get a message saying This service is no longer available. Ill give them one more chance, honestly Im not holding my breath and it will possibly be bye, bye Virgin. Rating: Reply Reviewed by Fintan from UK on 7th May 2015 Worst customer service experience of my life. Spent 40 minuts on the phone with a sales guy to set up the 30 day rolling contract who was pleasant but kept repeating himself over and over. He warned me they were experiencing service issues and that I would receive a call to confirm the order. A week later I havent received the SIM and call customer services who tell me there is no record of the order and put me through to sales. I spoke to PETER who was frankly an idoit. He kept contradicting himself and trying to force me to make another order instead of investigating what happened to my original order. I gave up and asked to speak to a superviser when he transferred me back to customer services. After 5 minutes on hold I gave up and called again myself and spoke to another customer services representative. I explained the problem and she once again tried to transfer me to sales and I told her they would just transfer me back to her. She put me on hold while she was going to talk to sales and after 10 minutes on hold I gave up again. I called a third time and got lucky. I spoke to a competent person who was able to see that I had made an order but would need to check the delivery information with Sales. He put me on hold and then told me I would have to talk to sales to make another order. I told him thats not what I wanted and I just wanted them to reissue the SIM. He told me thats what they would do. I was put through to IAN who was a typical sales guy. He told me he would have to make a replacement order and would need my details. I told him to use my existing details. He shouldnt need me to stay on the line again. He told me he wouldnt have all the details and would need to run another credit check at which point I refused and said that is totally unacceptable to run another credit check on me when Ive already gone through the process. He became irrated and said its not his fault that SIMs get lost in the post and I said I didnt believe that and that I was certain it was Virgin that had made the mistake. He tried to get me to continue to make an order and I told him no I just wanted to cancel the other one. He then put me through to the cancellation department. Finally someone who was competent, upfront and honest. She told me that the original order was not processed correctly. The account was set up but no mobile number was linked to it which means no SIM was issued. She guaranteed that no Direct Debit would come from my account and that there was nothing to cancel. She told me she would escalate it with management. The incompetence, dishonesty and unwillingness to help EXISTING customers is shameful. I am already a Virgin Media customer but thankfully the Mobile section appears to be run entirely differently. It is without doubt an absolute shambles of a serice. I got lucky in that they failed to put my order through and now after reading the comments here I thank god for that Ill be going to Vodafone or O2 and am happy to pay more for people who actually know what theyre doing. AVOID AVOID AVOID. Rating: Reply Reviewed by andy from uk on 6th May 2015 I live in Gravesend and mobile phone signal is down, any idea when it will working again Rating: Reply Showing most recent 100 reviews only. SAR values By S21, last updated 29 Nov 2016 SAR (specific absorption rate) is a measurement of how much electromagnetic radiation is absorbed by body tissue whilst using a mobile phone. The higher the SAR value the more radiation is absorbed. In Europe, the European Union Council has adopted the recommendations made by the International Commission on Non-Ionising Radiation Protection (ICNIRP Guidelines 1998). These recommendations set a SAR limit of 2.0 Wkg in 10g of tissue. The UK Government has endorsed this limit (following a report by the Independent Expert Group on Mobile Phones) and the five mobile phone network operators have agreed to voluntarily adopt the ICNIRP guidelines for public exposure. All mobile phones on sale in the UK comply with this limit. In the United States, the Cellular Telecommunications and Internet Association (CTIA ) requires all cell phones to comply with the Federal Communications Commission (FCC ) SAR limit of 1.6 Wkg in 1g of tissue. How to reduce your exposure to phone radiation Do not use your phone more than necessary and keep your calls short Send a text instead of making a call Try to avoid using your phone if the signal strength is low - find a better location to make a call Try to use the phone outdoors rather than inside, or move close to a window to make a call Keep the phone (and particularly the aerial) as far as possible from your head Avoid touching the aerial while the phone is turned on, and keep the phone away from areas of the body such as eyes, testicles, breasts and internal organs Limit usage as much as possible if pregnant Switch off your phone when not in use You should be aware that if the phone is receiving a very strong signal from a base station, then power output can be reduced by up to 1000 times compared with when the phone has a poor signal. SAR Values As SAR information is not always easy to find, we have compiled a list of SAR values for most phones available in the UK. Please note that S21 accepts no responsibility for the accuracy of this data. All data has been collected from third party sources and in each case the source of the data is referenced. You are advised to verify the accuracy of this information for yourself. Under no circumstances will S21 be held liable for any loss, injury or damage associated with the use of this data. You should note that while the SAR values of individual phones may vary, every phone available for sale in the UK complies with ICNIRP guidelines. You should also be aware that the SAR values shown are maximum values and in practice emissions from mobile phones will normally be lower than these figures. The emissions depend on factors such as distance from a transmission mast, whether the phone is used indoors or outdoors, how close the phone is held to the ear and other operating factors. It is important to realise that a phone with a high SAR rating may actually operate with much lower emissions in practice, and conversely a phone with a lower SAR rating may operate with emissions higher than a high SAR phone in practice. You should not rely on a low SAR rating to guarantee your health.
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